Privacy Policy

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At Kiama Skin Boutique your privacy is important to us. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our clinic, use our website, or engage with our services.

  1. Collection of Personal Information

We collect personal information that is necessary to provide safe and effective aesthetic and skin treatments. This may include:

  • Your full name, date of birth, and contact details (address, phone number, email)
  • Medical and treatment history, allergies, medications, and relevant health information
  • Photographs for treatment planning or progress (taken only with your consent)
  • Payment details and billing information
  • Information provided through consultations, online forms, or bookings
  • Website usage data via cookies or analytics tools

We collect information directly from you wherever possible, or from someone authorised to act on your behalf.

  1. Purpose of Collection

Your personal and health information is collected and used to:

  • Provide professional cosmetic, dermal, and nursing services
  • Maintain accurate clinical and treatment records
  • Assess your suitability for specific treatments and ensure your safety
  • Communicate with you regarding appointments, aftercare, and follow-ups
  • Process payments and manage administrative operations
  • Meet our legal and professional obligations under AHPRA and relevant legislation

We will not use your information for any other purpose unless you have given consent or it is required by law.

  1. Storage and Security

We take reasonable steps to protect your information against loss, misuse, unauthorised access, modification, or disclosure.
Your records are stored securely in password-protected electronic systems and/or locked physical files.
Only authorised clinical and administrative staff involved in your care have access to your information.

If your information is stored with third-party providers (such as booking or medical record platforms), we ensure these providers are compliant with Australian privacy standards.

  1. Disclosure of Information

We may share your information only where necessary, such as:

  • With healthcare professionals directly involved in your treatment (with your consent)
  • With service providers who assist in clinic operations (e.g., software, payment processing)
  • When required by law, such as under public health or safety obligations

We will never sell, rent, or trade your personal information.

  1. Marketing and Communication

With your consent, we may use your contact details to send you updates, offers, or clinic news.
You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

We will never publish or share before-and-after photos or testimonials without your written consent.

  1. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made in writing to our Privacy Officer (see contact details below).
For privacy and security reasons, we may require proof of identity before releasing any information.

  1. Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable information about how visitors use our site.
This helps us improve our website experience. You can disable cookies through your browser settings if preferred.

  1. Complaints and Concerns

If you have a concern or complaint about how your personal information has been handled, please contact us first so we can resolve the issue promptly.

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

  1. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your information, please contact:

[Kiama Skin Boutique]
Address: Shop 8/2 Collins Lane
Email: info@kiamaskinboutique.com.au
Phone: 0491 034 903

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